All items are shipped via Auspost. Please see our rates and delivery times below:
Standard Australia Post: Free (2 - 4 business days)
Express Australia Post: Flat rate AUD $15.00 (1 - 2 business days)
Standard Airmail: Flat rate AUD $20.00 (5 - 10 business days)
ULO is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in customer country. We will be happy to assist you if you have any questions about this matter.
General information about your order
All orders are processed within 24 hours and sent from our Melbourne studio using Australia Post. All deliveries have full tracking available. Please note that a signature is required for delivery. We recommend providing a delivery address where someone is available to accept the parcel during business hours from 9am to 5pm, for example a work address.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
Once shipped, a tracking number will be emailed to you with details of your delivery.
International taxes and duties
Local guidelines apply once your purchase arrives in the country of destination and may be subject to local customs duties and/or local taxes in that country. These taxes and duties are not included with your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you.